Effective Date: January 22, 2025
1. Overview
ConvertToTemplate ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our data conversion service.
2. Information We Collect
2.1 Account Information
- Email address (for account creation and billing)
- Payment information (processed by third-party payment providers)
- Usage statistics and service analytics
2.2 Uploaded Files
- Files you upload for conversion (temporarily processed only)
- File metadata (size, format, upload timestamp)
- Conversion preferences and mapping configurations
2.3 Technical Information
- IP address and browser information
- Device type and operating system
- Service usage patterns and performance metrics
3. How We Use Your Information
- Service Delivery: To process your file conversions and provide our core service
- Account Management: To manage your account, billing, and customer support
- Service Improvement: To analyze usage patterns and improve our service performance
- Communication: To send service updates, billing notices, and support responses
4. Data Processing and Storage
🔒 Key Privacy Commitments:
- No File Persistence: Uploaded files are automatically deleted after conversion
- No AI Training: Your data is never used to train machine learning models or LLMs
- No Content Access: We do not review, analyze, or access your file contents
- Temporary Processing Only: Files are processed in memory and immediately discarded
4.1 File Handling Process
- File uploaded to secure processing environment
- Automatic format detection and structure analysis
- Conversion processing based on your template mapping
- Converted file made available for download
- Both original and converted files permanently deleted within 1 hour
4.2 Data Retention
- Uploaded Files: Deleted immediately after conversion (within 1 hour maximum)
- Account Data: Retained while your account is active
- Billing Records: Retained for 7 years for tax and compliance purposes
- Usage Analytics: Aggregated and anonymized data retained indefinitely
5. Information Sharing
We do not sell, rent, or share your personal information. Limited sharing occurs only in these circumstances:
- Service Providers: Payment processing, hosting, and analytics (with strict data protection agreements)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition (with user notification)
6. Security Measures
- SSL/TLS encryption for all data transmission
- Secure, isolated processing environments
- Regular security audits and monitoring
- Access controls and authentication requirements
- Automatic file deletion systems
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and associated data
- Export your account data
- Opt-out of marketing communications
- File privacy complaints with relevant authorities
8. Cookies and Tracking
We use essential cookies for service functionality and optional analytics cookies to improve our service. You can control cookie preferences through your browser settings.
9. International Data Transfers
Your data may be processed in different countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or service announcements.
12. Contact Us
For privacy-related questions or to exercise your rights, please contact us through our website or email us directly.